Terms & Conditions

Last Updated: September 2026

Welcome to Alam Online. These Terms & Conditions govern your access to and use of the Alam Online website, services, and online store.

By accessing our website, creating an account, or placing an order, you agree to these Terms & Conditions. Please read them carefully before using our services.

1. Use of Our Website

You agree to use Alam Online only for lawful purposes and in accordance with these Terms.

You must provide accurate, complete, and current information when creating an account, placing an order, or communicating with us.

You are responsible for maintaining the confidentiality of your account information and password.

2. Products & Information

We aim to provide accurate product descriptions, images, prices, availability, ingredients, specifications, and other information.

However, product packaging, appearance, information, pricing, or availability may occasionally change or contain errors. We reserve the right to correct errors, update information, or modify product availability where permitted by law.

Product images are for illustrative purposes and actual packaging may vary.

3. Health & Product Information

Information available on Alam Online, including information relating to health, wellness, nutrition, beauty, supplements, or personal care, is provided for general informational purposes only.

It should not be considered a substitute for professional medical advice, diagnosis, or treatment.

Always read product labels, warnings, instructions, and ingredients before use and consult an appropriate healthcare professional when necessary.

4. Orders & Purchases

By placing an order, you confirm that all information provided is accurate and that you are authorized to use the selected payment method.

All orders are subject to product availability and confirmation.

Alam Online reserves the right to refuse or cancel an order where reasonably necessary, including in cases of product unavailability, pricing or product-information errors, suspected fraud, payment issues, or unauthorized transactions, subject to applicable law.

If payment has already been made for an order that we cancel, the applicable amount will be refunded in accordance with our policies.

5. Prices & Payments

All prices displayed on Alam Online are shown in the currency indicated on the website.

Prices, promotions, discounts, and product availability may change without prior notice, except where prohibited by applicable law.

Online payments are processed through authorized payment providers. Customers are responsible for providing valid and accurate payment information.

6. Shipping & Delivery

Delivery times are estimates and may vary depending on the destination, product availability, courier service, public holidays, or circumstances outside our reasonable control.

Customers are responsible for providing complete and accurate delivery information.

Applicable delivery fees will be displayed during the ordering or checkout process.

7. Returns, Exchanges & Refunds

Eligible products may be returned or exchanged according to our Return & Refund Policy.

Alam Online’s standard return request period is 5 days from delivery, subject to product eligibility, hygiene and safety requirements, and any mandatory rights available to consumers under applicable law.

Certain opened, used, unsealed, hygiene-sensitive, health-related, nutritional, cosmetic, or personal-care products may not be eligible for return where legally permitted.

8. Promotions & Discount Codes

Promotions, offers, discount codes, giveaways, and other campaigns may be subject to additional terms and validity periods.

Unless otherwise stated, promotions cannot be combined with other offers.

Alam Online reserves the right to modify or discontinue promotional offers subject to applicable law and any specific promotional terms.

9. Intellectual Property

All website content, including the Alam Online name, logo, graphics, designs, photographs, text, website layout, and other original materials, is owned by or licensed to Alam Online and is protected by applicable intellectual-property laws.

Content may not be copied, reproduced, distributed, modified, or commercially used without prior written authorization.

10. Third-Party Links

Our website may contain links to third-party websites or services.

Alam Online does not control these third-party platforms and is not responsible for their content, availability, privacy practices, or terms.

We recommend reviewing the applicable policies before using any third-party website or service.

11. Privacy & Personal Data

We respect your privacy and handle personal information in accordance with our Privacy Policy and applicable Lebanese laws and regulations concerning electronic transactions and personal data.

Information may be shared with trusted service providers where necessary to process payments, fulfill orders, provide delivery, operate the website, or deliver requested services.

12. Limitation of Liability

To the fullest extent permitted by applicable law, Alam Online shall not be liable for indirect or consequential losses resulting from the use or inability to use the website or from circumstances beyond our reasonable control.

Nothing in these Terms excludes or limits liability or consumer rights where such exclusion or limitation is prohibited by law.

13. Changes to These Terms

Alam Online may update these Terms & Conditions periodically to reflect changes to our services, policies, business operations, or legal requirements.

The latest version will be published on this page with the updated revision date.

Your continued use of the website following an update constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

14. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Lebanon.

Any dispute relating to the use of Alam Online will be handled in accordance with applicable Lebanese law.

15. Contact Us

If you have any questions about these Terms & Conditions, an order, payment, delivery, returns, refunds, or our services, please contact Alam Online Customer Care:

Phone: 0096170675095
Email: alampharmcompany@gmail.com

We will be happy to assist you with your questions or concerns.

Thank you for choosing Alam Online.