Return & Refund Policy

Thank you for shopping at Alam Online.

Eligible Returns & Exchanges

Eligible products may be returned or exchanged within 5 days of delivery, provided they are unused, unopened, in their original condition and packaging, and accompanied by proof of purchase.

For health, hygiene, and safety reasons, opened or used cosmetics, skincare, personal-care products, supplements, nutritional products, and hygiene items cannot be returned or exchanged.

Damaged, Defective, Expired, or Incorrect Items

If you receive a damaged, defective, expired, or incorrect product, please contact Alam Online Customer Care as soon as possible and provide your order number and clear photos of the item.

Once the issue has been verified, we will arrange an appropriate resolution, which may include a replacement, exchange, or refund.

Refunds

Approved refunds will be issued through the original payment method. Processing times may vary depending on your bank or payment provider.

Shipping Charges

Return and delivery charges are non-refundable unless the product received was damaged, defective, expired, or incorrect.

How to Request a Return, Exchange, or Refund

For any return, exchange, or refund request, please contact Alam Online Customer Care within 5 days of receiving your order:

Phone: 0096170675095
Email: alampharmcompany@gmail.com

Please include your order number, a description of the issue, and any relevant photos when contacting us.

All returns are subject to inspection and approval.

Applicable consumer rights under Lebanese law remain unaffected.