Return & Refund Policy

Last updated: 7 October 2026

Thank you for shopping at Alam Online in Lebanon.

Eligible Returns & Exchanges

Eligible products may be returned or exchanged within 1 day of delivery, provided they are unused, unopened, in their original condition and packaging, and accompanied by proof of purchase.

For health, hygiene, and safety reasons, opened or used cosmetics, skincare, personal-care products, supplements, nutritional products, and hygiene items cannot be returned or exchanged.

Damaged, Defective, Expired, or Incorrect Items

If you receive a damaged, defective, expired, or incorrect product, please contact Alam Online Customer Care within 1 day of delivery and provide your order number and clear photos of the item.

Once the issue has been verified, we will arrange an appropriate resolution, which may include a replacement, exchange, or refund.

Refunds

Approved refunds will be issued through the original payment method. Processing times may vary depending on your bank or payment provider.

Return Shipping

Returns are free of charge. Alam Online covers the return shipping cost for approved returns. The delivery fee paid at checkout is non-refundable unless the product received was damaged, defective, expired, or incorrect.

How to Request a Return, Exchange, or Refund

For any return, exchange, or refund request, please contact Alam Online Customer Care within 1 day of receiving your order:

Phone: +961 79 029 891
Email: info@alam.online

Please include your order number, a description of the issue, and photos where relevant.

Business Details

Alam Online, Marina Gate Tower, 6th floor, Naccache, Lebanon.